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Chumba Casino

Chumba Casino

www.chumbacasino.com
What is your customer experience with Chumba Casino?

Chumba Casino Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Chumba Casino has a 2.0 star rating from 1,204 reviews; 18% would likely recommend. Rating distribution shows high unfavorable feedback and low positive scores. Common issues include cashout and verification delays.

Key Takeaways for Future Customers

  • Read Chumba Casino reviews for recurring verification and redemption problems.
  • Expect limited live customer service and email-only support responses.
  • Be cautious with payments and request refunds if redemptions fail.

Negative Feedback / Risk Areas

  • Frequent customer complaints about failed cashouts and long verification.
  • Billing issues and charges reported without clear resolution.
  • Poor customer service access and slow refunds.

Positive Feedback

Players enjoy the games and slots; some report successful payouts after resolving payment issues.

View full overview ›

Media from reviews

Chumba Casino - I want to reactivate my account
Chumba Casino - It's not letting me log in all dayChumba Casino - Bank account hasn’t been verified it’s been awhileChumba Casino - Bank account hasn’t been verified it’s been awhile - Image 2Chumba Casino - Hello, good evening. I am writing to...Chumba Casino - Hello, good evening. I am writing to... - Image 2Chumba Casino - Cashing out my winnings
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Mason W Fvq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

I want to reactivate my account

Chumba Casino - I want to reactivate my account

I couldn't hear the person on the other line so I wasn't able to resolve my issue. All I wanted to do was reactivate my account.

Pros:
  • I like playing
Cons:
  • Hard to activate

Preferred solution: I just want to reactivate my account

View full review
Patricia H Vbe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It's not letting me log in all day

Chumba Casino - It's not letting me log in all day

It's not letting me log in. It's been doing this all day.

Can someone please fix the problem? What number do I have to call to fix the problem?

Cause I never had this problem before. So can someone please fix my problem?

Preferred solution: I would like for them to see what going on on my account

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Sterling M Sdb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

My account was deactivated can you fix...

Chumba Casino - My account was deactivated can you fix...
Updated by user Apr 22, 2026

They allowed me to make several purchases and then deactivated my account. Then sent me an email 2 days after saying after verification of my Address the state my identification is from does not allow online gambling so why take my money and business in the first place. No call no other messages no reimbursement this was not handled professionally

Original review updated Apr 22, 2026

My account was deactivated. Can you fix the problem, please, as soon as possible? They never fixed the problem no have I received a refund.

Preferred solution: Apology

User's recommendation: Good platform

View full review
Cirino H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Banned for life

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • I cashed out 9,000 and 4,000.
  • After cashing out 25,000, they closed my account and banned me, and 15,000 remained in the game.
Chumba Casino - Banned for life
Chumba Casino - Banned for life - Image 2

At first, it was great. I cashed out 9,000.00 and cashed out 4,000.00.

But when I finally hit 25,000.00, they closed my account and banned me for life. I have deposited thousands of dollars online, and I finally hit big; they accepted my withdrawal, and the following day they closed my account and won't tell me the exact reason, just that they have the right, as stated in the terms. But why close my account after I cashed out and not before?

I believe they just don't want to pay me and made up an excuse. After cashing out 25k, I still had another 15k in the game.

Pros:
  • Its fun great choice of games will pay small withdrawals
Cons:
  • Wont pay big withdrawal account closed after withdrawing 25k

Preferred solution: My withdrawl

User's recommendation: Do not cash out in huge quantities, keep it under 9k or go lower to 5k. They won’t pay you if you make big cash out

View full review
Blake B Gze

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Livingston, Texas

I verified my bank statements twice and...

Chumba Casino - I verified my bank statements twice and...

I verified my bank statements twice and y'all said it was good enough. This is the only bank I have, and I don't want to lose the $300.

Loss:
$293
Pros:
  • Winn big
Cons:
  • Lose money fast

Preferred solution: Full refund

View full review
Sariya C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

Because I added 10$ three times and it never been applied to my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Chumba Casino - Because I added 10$ three times and it never been applied to my account

Because I added $10 three times and it has never been applied to my account. Then I left them an email, and they never responded. The only number they have is for a damn credit card, so I was ripped off.

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1 comment
Remigio Rov

The $10 amount don’t have SC associated with it…look at the amounts when purchasing—it’s the only one that doesn’t have any free SC.

Anonymous
map-marker Crockett, Texas

Bank account hasn’t been verified it’s been awhile

Chumba Casino - Bank account hasn’t been verified it’s been awhile
Chumba Casino - Bank account hasn’t been verified it’s been awhile - Image 2

I switched to a new device. Ive been having trouble getting my bank verified and my phone number updated

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Shakita C Oxm
map-marker Allen, Texas

Cashing out my winnings

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AI Highlights
  • I wanted $140 and waited to redeem it.
  • After redeeming, it says no more pendant redemption and the money hasn't hit bank.
  • Where did money go?
Chumba Casino - Cashing out my winnings
Chumba Casino - Cashing out my winnings - Image 2

I want $140. I had to wait to redeem it.

Now that it's been redeemed, whatever it went, it's saying that I don't have any more pendant red redemption, but it has not hit my bank account. Where did the money go?

View full review
Anonymous
map-marker Miami, Florida

Hello, good evening. I am writing to...

Chumba Casino - Hello, good evening. I am writing to...
Chumba Casino - Hello, good evening. I am writing to... - Image 2

Hello, good evening. I am writing to you because, for the past few days, the casino website has not allowed me to submit my request.

I would appreciate it if you could assist me.

I have attached screenshots showing the error message I am receiving, as well as my information. Best regards; I look forward to your response.

View full review
Catrena E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Glen Carbon, Illinois

Can’t cry my winningd

AI Highlights
  • I can't cash out winnings to my bank card linked to a Chuba prepaid card I don't have; please remove the debit card from my account.
Chumba Casino - Can’t cry my winningd

I can't cash out my winnings on my bank card. It is splitting on a Chuba prepaid card that I don't have anymore.

I wish to remove the debit card from my account.

I am in hardship right now and need these funds. Please help.

Preferred solution: Full amount of my winnings

View full review
Charlene M Ikw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Douglasville, Georgia

Purchase

Chumba Casino - Purchase

My purchase didn't post to the account; it was $10.25 I paid. It keeps saying pending; it's been one hour now.

Loss:
$10

Preferred solution: Full refund

View full review
Clarence R Plf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Verificacion

Chumba Casino - Verificacion
Chumba Casino - Verificacion - Image 2

I sent you my bank statement and for some reason you said it will not work. Why? I just want to know why this is not working for my verification.

User's recommendation: Why don't this work

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Youvona C
map-marker San Antonio, Texas

I paid didnt get my coins

Chumba Casino - I paid didnt get my coins

I didn't get the coins I paid for. I paid 40 dollars and only got 20 worth of coins, and I can't get a response from customer service.

Loss:
$40

Preferred solution: Deliver product or service ordered

View full review
Joseph A Fjm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hope Mills, North Carolina

My money is gone

Chumba Casino - My money is gone
Updated by user Mar 11, 2026

Y'all suck ***

Original review Mar 09, 2026

My money is gone, and I'm furious. I'm taking further action if this issue is not resolved, so I feel like y'all need to do something about this before it's too late. Thank you.

Loss:
$50
Pros:
  • Great game
Cons:
  • Lost wages

Preferred solution: Full refund

View full review
Lawanna V Iyk
map-marker Memphis, Tennessee

I want my money I played back

Chumba Casino - I want my money I played back

Y'all verified me, then after I won some money, y'all took it and said I couldn't play because I'm from Mississippi when my address clearly shows I'm from Arkansas.

Loss:
$67

Preferred solution: Full refund

View full review
Amber W Aoe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Louisville, Kentucky

Prize redemption

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Chumba Casino - Prize redemption

The money has not gone into my account, and I need that it's $900 that was supposed to be in my account already.

Loss:
$4

Preferred solution: Full refund

User's recommendation: I want my money o need it so I don’t lose my home they owe me this

View full review

About

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Summary

Chumba Casino is a social sweepstakes game. It was launched in 2002. The game simulates the casino experience. Visitors can play slot machines and casino games including After Night Falls, At The Copa, Slots Angels plus gold play Santa’s Surprise, Greedy Goblins, and Sakura Blossoms. Available table games are Jacks or Better, Baccarat, Keno, and Blackjack. Chumba Casino uses a Casino certified random number generator. There are free daily Facebook competitions as well as Monthly Newsletter trivia competitions. Players can win real money. Available payment options are Visa, MasterCard, American Express, and Discover. It is possible to use PayPal. Only US residents can withdraw cash.

Chumba Casino reviews and complaints

Chumba Casino is ranked 192 out of 1135 in Gambling and Lotto category

Area Served

USA, Worldwide, Other, Australia

Payment Methods

PayPalVISAMasterCard

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