Chumba Casino

on 04/11/2025 I came across CHUMBACASINO wanted to try them out, because on their website says that they have lighting fast payouts 24/7 customer support and verification process is quick and easy 24-48hrs. so registered made couple purchased total up to $20USD.

when I wanted to redeem my winnings of SC 3700 ($3700usd) On the casino website redeem button I was only able to submit documents for verification and I did submit my driver license and took a selfie but after doing so. A note popped up saying thank you for submitting my documents, they will email me as soon as the process is done. I was not able to submit a request for redemption so at least i would not play my winnings. Wont let me do that until they verify my account.

so I stop playing at SC 3700, I dont remember the exact number. I was thinking verification not gonna take long. 6 hours later I logged back into my account to check its still not verified, didnt even get any email from the casino, not even a email to confirm that they received my documents. I emailed support but no respond from them.

24 hrs later still nothing, I email them again and no respond. I ended up playing and losted my of winnings. I emailed them multiple times and nothing back from the casino. on 04/14/2025 I finally got a respond back from CHUMBACASINO.COM in regards go my emails to customer support asking about verification, thể email they send me was to informed and apologized for the delayed but they have forwarded my ticket to their specialist team to handle.

after I respond back to the email, I login to my account on CHUMBACASINO.COM and the redeem option had a lock Icon on it and I was required to submit documents to verification all over again. but the link to submit my documents kept bringing back to previous page. and today 04/25/2025 my account still not verified, I feel cheated and unfair practice, poorly handle, false advertisement, at least like other casino I should be able to submit a ticket to redeem while waiting for verification to process so the balance debited from my account put aside for redemption. attached pictures and prove of my claims.

please help me.

Attached photos are as follows to correspond to my claim.

PHOTOS: 1,2,3,4

from chumbacasino.com website advertisement

Lighting fast payout, quick and easy verification 24/48 hrs.

PHOTOS: 5,6,7

my purchased of sweepstakes coins

PHOTOS: 8,9

The game I played that I hit a major and won SC 2658

But the amount I wanted to redeem was over SC 3700.

PHOTOS: 10,11

after I submitted documents for verification

PHOTOS: 12

all the emails I got from CHUMBACASINO nothing and no respond to my email I send about my issues

PHOTOS: 13,14

Email respond back from CHUMBACASINO saying that they have forwarded my ticket to their specialist team to handle. Over 72 hours later.

PHOTS: 15,16,17

logged in my account on CHUMBACASINO.COM, I had to submitted documents all over again, and still couldnt even do it.

THIS IS UNFAIR AND VERY POORLY HANDLED

I I have been trying to speak to someone since November 2023. Until now there has been no way to call and talk to a live person.

I have been sending emails and I have never been contacted back with a resolution. The situation is I requested a payout of my SC coins. Ive never received anything. When going back and checking I understand the reason why somebody believed it was done because they sell it sent, and it is written.

Completed all all the entries totaling over $12,500. But check in with my bank and looking as to wear this money couldve gone. Ive never received it. It would be far simpler for someone with Trump to find out where they sent it since I did not get it please this has been very difficult for me.

I have sent text after text after a text trying to explain it. I sent copies of where it shows received completed and Ive not received it.

you can check whatever you said that it wasnt to me. It would be great if I can speak to someone thank you.

I was playing the game I had my money on the game playing it first I was losing big I lost pretty much everything until like about 4:30 in the morning I end up coming back up just a little bit I got my game up to $380 and same game I'm playing the same game I was praying for a dollar are two dollars I never touched the thing I never changed my bed I looked up at the top it said 380 I tapped it once then I tapped it I hit it again and then when I hit it was about to hit it for the third time it said not enough so I said well what the *** where my money go well started being a dollar like it had been being it was $100 a spin so immediately I contacted them I try to contact them the best of my ability, so I said tickets in and this and emails and faxing everything trying to let them know that that's no that just can't be right I can't be any just come up like that, and then it's gone in less than a second well the email me back tonight they said they close the ticket because their games are not real games it don't pay all real money because it's just a social media fun game

I had written to Chumba support, Corporate, and many other emails to seek help and discuss my case with Chumba. I had called support to verify my account and follow up, and provided everything they asked for from me - ID, address proof, picture, bank account, email approval.

Everything was ok to play, deposit, and withdraw if for some reason I won. They verified my information and never told me about a second account that I had years ago that was closed. I reached out to them many times about resetting my password, coins, and account and they never informed me about these terms and conditions. They allowed me to withdraw once, and never mentioned the terms and conditions.

They let me play on, and since I was losing thousands of dollars, they remained silent until some miraculous event when I won the sweepstakes jackpot for $70,000. Then they decided to tell me about their terms and conditions. I trusted the system and did everything they asked, believing it was ok to play with my hard-earned money. Having lost it all, they now took my winnings on the pretext of the secret they had on me, waiting for me to win and lose all my money.

I feel betrayed as I had trusted this system and respected the rules, but no one helped me then and no one is trying to hear me out now or take responsibility for how they set me up and took everything from me. This may be small change for you, but it is everything for me. How could you do this? I believed in you all and this is how you repaid me, by taking everything from me.

I have asked for a review of my activity and every step I took to gain permission from you to play. I never cheated or complained while I was losing thousands of dollars. It seems pointless now as I would never win in the end anyway. I hope whoever reads this understands and helps me reclaim my winnings.

After all, I did win and that's fair.

If not, I guess you won and I lost. Thank you.

Subject: Serious Concerns Regarding Missing Funds and Chumbas Response
To Whom It May Concern,
I am writing to express my deep frustration and disappointment with Chumba Casinos handling of a serious issue involving missing funds from my account. Despite providing clear evidence, including a screenshot and the exact time of the incident, Chumba has failed to acknowledge the error or provide a satisfactory resolution.
Here are the facts: I had $200 in my account while playing Stampede 1.

I switched to Candy Land, and upon the game loading, my balance inexplicably dropped to $130. I immediately reached out to your team to report the discrepancy, providing all necessary details, including a timestamp and supporting screenshot.
Your response? A generic claim that no discrepancy was found on your end. No thorough explanation, no effort to investigate further, and certainly no attempt to address or rectify the situation.
This raises serious concerns about Chumbas transparency, accountability, and overall business practices.

If an issue of this magnitude can be dismissed so easily, how can players trust that their funds and gameplay are handled fairly?
Its appalling that instead of taking this matter seriously, you chose to act as if nothing happened. This lack of responsibility not only undermines customer trust but also reflects poorly on your brands integrity.
To others considering Chumba Casino:
Beware. This platform has demonstrated a blatant disregard for its users and their concerns.

When an issue arises, dont expect support or fairnessjust excuses and silence.
I will be sharing my experience publicly to warn others of Chumbas corrupt and greedy practices. Players deserve transparency and accountability, and Chumba has failed miserably in both respects.
Sincerely,
A Disappointed Customer