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Chumba Casino

Chumba Casino

www.chumbacasino.com
What is your customer experience with Chumba Casino?

Chumba Casino Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Chumba Casino has 2.1 star rating based on 1328 customer reviews. Consumers are mostly dissatisfied.

  • 18% of users would likely recommend Chumba Casino to a friend or colleague.

  • Rating Distribution
  • Pros: Fun games, I like playing, Slots.
    Cons: Not being able to cash out, There is no way of contacting live people, Getting ripped off.

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Media from reviews

Chumba Casino - I took a picture. Is that going through driver license front and back
Chumba Casino - I took a picture. Is that going through driver license front... - Image 2Chumba Casino - I am trying to redeem my money and I took a picture of my driving licenseChumba Casino - I am trying to redeem my money and I took a picture of my... - Image 2Chumba Casino - VerificationChumba Casino - I requested $10 to play and my account was debited but it didn’t reflect...Chumba Casino - I requested $10 to play and my account was debited but it didn’t reflect...
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Top Chumba Casino Reviews

Positive Review

"I took a picture. Is that going through driver license front and back"

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Can I redeem my money? I've been trying here since last night, but it's not letting me go through. I'm trying this morning, doing the same thing. I want to...

Critical Review

"Pieces of *** stole $450 of my winnings"

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So the game I was playing shark frenzy glitched and took $450 for 1 SPIN and of course it wasnt a winning spin and chumba casino staff keep telling me im outta...

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Theresa S Kwi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Troy, Missouri

Pieces of *** stole $450 of my winnings

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So the game I was playing shark frenzy glitched and took $450 for 1 SPIN and of course it wasnt a winning spin and chumba casino staff keep telling me im outta luck because its entertainment platform yet they have had no issues taking HUNDREDS OF DOLLARS FOR ME YO PLAY WEEKLY!

So I refuse to ever play on CHUMBA CASINO AGAIN THEY ARE *** SCAM ARTISTS

View full review
John V Shn

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Verified Reviewer

UNFAIR PRACTICE. SEEKING $3700 of winning

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Original review updated Apr 15, 2025

on 04/11/2025 I came across CHUMBACASINO wanted to try them out, because on their website says that they have lighting fast payouts 24/7 customer support and verification process is quick and easy 24-48hrs. so registered made couple purchased total up to $20USD.

when I wanted to redeem my winnings of SC 3700 ($3700usd) On the casino website redeem button I was only able to submit documents for verification and I did submit my driver license and took a selfie but after doing so. A note popped up saying thank you for submitting my documents, they will email me as soon as the process is done. I was not able to submit a request for redemption so at least i would not play my winnings. Wont let me do that until they verify my account.

so I stop playing at SC 3700, I dont remember the exact number. I was thinking verification not gonna take long. 6 hours later I logged back into my account to check its still not verified, didnt even get any email from the casino, not even a email to confirm that they received my documents. I emailed support but no respond from them.

24 hrs later still nothing, I email them again and no respond. I ended up playing and losted my of winnings. I emailed them multiple times and nothing back from the casino. on 04/14/2025 I finally got a respond back from CHUMBACASINO.COM in regards go my emails to customer support asking about verification, thể email they send me was to informed and apologized for the delayed but they have forwarded my ticket to their specialist team to handle.

after I respond back to the email, I login to my account on CHUMBACASINO.COM and the redeem option had a lock Icon on it and I was required to submit documents to verification all over again. but the link to submit my documents kept bringing back to previous page. and today 04/25/2025 my account still not verified, I feel cheated and unfair practice, poorly handle, false advertisement, at least like other casino I should be able to submit a ticket to redeem while waiting for verification to process so the balance debited from my account put aside for redemption. attached pictures and prove of my claims.

please help me.

Attached photos are as follows to correspond to my claim.

PHOTOS: 1,2,3,4

from chumbacasino.com website advertisement

Lighting fast payout, quick and easy verification 24/48 hrs.

PHOTOS: 5,6,7

my purchased of sweepstakes coins

PHOTOS: 8,9

The game I played that I hit a major and won SC 2658

But the amount I wanted to redeem was over SC 3700.

PHOTOS: 10,11

after I submitted documents for verification

PHOTOS: 12

all the emails I got from CHUMBACASINO nothing and no respond to my email I send about my issues

PHOTOS: 13,14

Email respond back from CHUMBACASINO saying that they have forwarded my ticket to their specialist team to handle. Over 72 hours later.

PHOTS: 15,16,17

logged in my account on CHUMBACASINO.COM, I had to submitted documents all over again, and still couldnt even do it.

THIS IS UNFAIR AND VERY POORLY HANDLED

View full review
Loss:
$20
Pros:
  • Quick and easy for players to make purchases to play l
Cons:
  • Poor service
  • Very difficult to get paid

Preferred solution: compensate me back to me the amount I wanted to cash out SC3700 ($3700usd) that’s the balance I can remember I reach up to.

User's recommendation: NONE UNTIL I GET THIS SETTLED

Michael L Tvh

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Verified Reviewer

Explain the situation about not receiving payout

Chumba Casino - Explain the situation about not receiving payout
Updated by user May 23, 2025

Although after working with pissedconsumer Chumba communicated more than in past attempts to resolve my issue they still have not corrected the problem.When playing with Chumba on line using their SCcoins there is a potential to turn the SCcoins balance into cash. In a request for this option made in November of 2023 there has been no deposit from Chumba made to my account.

Original review May 07, 2025
I I have been trying to speak to someone since November 2023. Until now there has been no way to call and talk to a live person.

I have been sending emails and I have never been contacted back with a resolution. The situation is I requested a payout of my SC coins. Ive never received anything. When going back and checking I understand the reason why somebody believed it was done because they sell it sent, and it is written.

Completed all all the entries totaling over $12,500. But check in with my bank and looking as to wear this money couldve gone. Ive never received it. It would be far simpler for someone with Trump to find out where they sent it since I did not get it please this has been very difficult for me.

I have sent text after text after a text trying to explain it. I sent copies of where it shows received completed and Ive not received it.

you can check whatever you said that it wasnt to me. It would be great if I can speak to someone thank you.
View full review
Loss:
$13
Pros:
  • Have paid some of my family large sums
Cons:
  • With only the ability to send emails nothing has been corrected

Preferred solution: Deliver product or service ordered

User's recommendation: Chumba it has been an outlet for several members of my family, including my sister and I. Shaba paid my sister a very large win of $127,000 and a $50,000 win shortly after she received every penny and I spoken very highly of Chomba. Then when I went to go collect my money, it has been nothing but a horror story I believe this can be resolved, but the situation is very difficult. When the only communication at the time was via emails. I would email I get an email back saying oh yes we paid it. You can check here of detail. I just sent another letter back saying that detail is all well and good but it didn’t get to me. I don’t know who you paid it to and then they sent it back saying so everything resolved you got your payment and there’s a lot of miscommunication.

William T Kpf

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Verified Reviewer

Trying to log back into my account

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Chumba Casino - Trying to log back into my account

I haven't played in a minute. Now it's asking me to verify my account, which I changed my phone number. I need to give it to you so I can get back into my account, please.

View full review
Loss:
$1500
Pros:
  • Of course
  • To win

User's recommendation: I love it

Archana Kpz

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Verified Reviewer
| map-marker Atlanta, Georgia

I requested $10 to play and my account was debited but it didn’t reflect in my chumba account

Chumba Casino - I requested $10 to play and my account was debited but it didn’t reflect...
Updated by user Jun 02, 2025

My concern has not been resolved, chumba casino didn’t refund my money or credit my chumba account. I’m pissed

Original review Jun 01, 2025

Im not happy with Chumba casino because My chumba account still hasnt been credited with the $10 I requested and it wasnt refunded into my bank account. And I want my money back

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James S Owi

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Verified Reviewer

It won't let me log in

Chumba Casino - It won't let me log in

I try to play on Chumba, and when I click on it, a message pops up that says, 'Thank you for your interest. Chumba is only available in the United States, excluding Connecticut, Delaware, Michigan, Montana, Washington, and Canada, excluding Quebec.' I'm from Texas and currently in Wyoming, visiting a friend.

View full review
Pros:
  • Can hit bigger jackpots and have good games
Cons:
  • Takes too long to get my redemption

Preferred solution: To log in chumba

Michael L Tvh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to talk to someone who will understand the problem and correct it

Chumba Casino - I need to talk to someone who will understand the problem and correct it

I believe this could be corrected if I could speak with someone about what has happened. Funds they show were sent and collected, but I have received nothing.

Where did they send it?

It should be an easy task for someone who handles payouts to find out. We are talking about $12,570.00.

View full review
Loss:
$125700
Pros:
  • When they do something correctly it works
Cons:
  • No way to talk to a person who can help only endless emails texts

Preferred solution: Full refund

User's recommendation: Chumba has paid large sums out to family so I’m certain it’s an error that can be corrected if they would only call or follow through with checking.

Dustin W Vua

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My bank verification

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Chumba Casino - My bank verification
Chumba Casino - My bank verification - Image 2
Updated by user Apr 22, 2025

They made me wait a week just to cash out. Now they wont let me even play or purchase anything because i put a bad review

Updated by user Apr 08, 2025

Im up 15000 they wont verify my bank account

Original review Apr 07, 2025

I'm up $15,000 and they will not verify my bank account even though my wife and brother have the same bank and turned in the same forms. Both of them were verified the next day. But they were not winning like I am.

View full review
Loss:
$15565
Cons:
  • Are cons that dont pay out

Preferred solution: My prize redemption of $15,565.65

User's recommendation: Make sure you are verified before putting in any money

Vonita C Fwb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My gift card

Chumba Casino - My gift card

I'm trying to add to my Turo account and the gift card says invalid. I'm trying to book today because I have to have the car by Friday.

View full review
Loss:
$100
Cons:
  • Need someone to call you back

Preferred solution: Deliver product or service ordered

User's recommendation: I’m trying to add my gift card to my Turo account

Yentel A Zqe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Winnings being taken

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Chumba Casino - Winnings being taken
Chumba Casino - Winnings being taken - Image 2

I was playing the game I had my money on the game playing it first I was losing big I lost pretty much everything until like about 4:30 in the morning I end up coming back up just a little bit I got my game up to $380 and same game I'm playing the same game I was praying for a dollar are two dollars I never touched the thing I never changed my bed I looked up at the top it said 380 I tapped it once then I tapped it I hit it again and then when I hit it was about to hit it for the third time it said not enough so I said well what the *** where my money go well started being a dollar like it had been being it was $100 a spin so immediately I contacted them I try to contact them the best of my ability, so I said tickets in and this and emails and faxing everything trying to let them know that that's no that just can't be right I can't be any just come up like that, and then it's gone in less than a second well the email me back tonight they said they close the ticket because their games are not real games it don't pay all real money because it's just a social media fun game

View full review
Loss:
$300

Preferred solution: Full refund

Anonymous
map-marker Dallas, Texas

Verification

Chumba Casino - Verification

Ok I finally got verified now they saying that I wasent verified I took a screen shot of the verification if yall like to see

View full review

User's recommendation: Not good

Anonymous
map-marker Atlanta, Georgia

I requested $10 to play and my account was debited but it didn’t reflect in my chumba account

Chumba Casino - I requested $10 to play and my account was debited but it didn’t reflect...

This is very frustrating, my money wasnt credited and still not refunded into my bank account. I dont wanna believe this is what Im thinking it is. I need my money asap!!!

View full review
Lorraine M Mxt

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Verified Reviewer

Log in problem

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Chumba Casino - Log in problem
Chumba Casino - Log in problem - Image 2
Updated by user Mar 30, 2025

Never heard back from anyone.

Original review Mar 15, 2025

Today is day 7 and I cannot log into my account. I get a message about getting a code, but I never receive the code.

My email is the same as my login. What is going on?

Zendesk has not corrected it in 7 days. Help.

View full review
Pros:
  • Love it
Cons:
  • Getting problems fixed

Preferred solution: My login issue corrected

User's recommendation: They rarely resolve problems

Barbi Tfp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Victor, New York

Account transaction

Chumba Casino - Account transaction

Money taken from my bank account for coins but chumba is showing failed transaction so I have no funds in my account

View full review
WilliamO H

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Verified Reviewer

Redemption Price issue

Chumba Casino - Redemption Price issue

I had written to Chumba support, Corporate, and many other emails to seek help and discuss my case with Chumba. I had called support to verify my account and follow up, and provided everything they asked for from me - ID, address proof, picture, bank account, email approval.

Everything was ok to play, deposit, and withdraw if for some reason I won. They verified my information and never told me about a second account that I had years ago that was closed. I reached out to them many times about resetting my password, coins, and account and they never informed me about these terms and conditions. They allowed me to withdraw once, and never mentioned the terms and conditions.

They let me play on, and since I was losing thousands of dollars, they remained silent until some miraculous event when I won the sweepstakes jackpot for $70,000. Then they decided to tell me about their terms and conditions. I trusted the system and did everything they asked, believing it was ok to play with my hard-earned money. Having lost it all, they now took my winnings on the pretext of the secret they had on me, waiting for me to win and lose all my money.

I feel betrayed as I had trusted this system and respected the rules, but no one helped me then and no one is trying to hear me out now or take responsibility for how they set me up and took everything from me. This may be small change for you, but it is everything for me. How could you do this? I believed in you all and this is how you repaid me, by taking everything from me.

I have asked for a review of my activity and every step I took to gain permission from you to play. I never cheated or complained while I was losing thousands of dollars. It seems pointless now as I would never win in the end anyway. I hope whoever reads this understands and helps me reclaim my winnings.

After all, I did win and that's fair.

If not, I guess you won and I lost. Thank you.

View full review
Loss:
$7
Pros:
  • Good game
Cons:
  • Bad people

Preferred solution: Full refund

User's recommendation: Don't, Play. They will take it all at the time needed for them to win

2 comments
Kathline Nfs

Yeahhh! Chumba paid me

Kathline Nfs

I’m aware of your terms and conditions thats why I one that you used for your benefits so you won’t pay big wins! Why do you think I contact support to be verify and make sure I was able to deposit and withdraw?

Where was your terms there? You think I just made that account my and verify it and allow myself to play my hard work money just for fun and because I can do whatever on it?

You guys set me up and that’s fine, I’m not mad because y’all took me for my thousands of dollars those I played because I thought I was doing nothing wrong but I guess y’all knew that. Anyways this is same email response back that they do, there long made up terms and conditions that work for them no matter what and they just do one click to it and move on to the next one.

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Chris Kvu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ozark, Missouri

Serious Concerns Regarding Missing Funds and Chumba’s Response

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Chumba Casino - Serious Concerns Regarding Missing Funds and Chumba’s Response
Updated by user Dec 31, 2024

The denied any wrong doing. Didn’t pay back anything.

Look, I’m not looking for free money but when you pay real money, and you have $200 or what they publicly say 200sc coins and then you switch games and when it opens up you now have $130 without hitting one push, something is wrong. They claimed they checked log file, but if they really did, they would have found something wrong

Updated by user Dec 28, 2024

They claimed they verified my account and didn’t find anything wrong. That is total BS.

Had 200sc and when we switched games, when the new game showed only 130sc, what else can you do?

If they are not going to be honest and trustworthy, then they are not getting any of money. I’m done with Chumba!

Original review Dec 24, 2024
Subject: Serious Concerns Regarding Missing Funds and Chumbas Response
To Whom It May Concern,
I am writing to express my deep frustration and disappointment with Chumba Casinos handling of a serious issue involving missing funds from my account. Despite providing clear evidence, including a screenshot and the exact time of the incident, Chumba has failed to acknowledge the error or provide a satisfactory resolution.
Here are the facts: I had $200 in my account while playing Stampede 1.

I switched to Candy Land, and upon the game loading, my balance inexplicably dropped to $130. I immediately reached out to your team to report the discrepancy, providing all necessary details, including a timestamp and supporting screenshot.
Your response? A generic claim that no discrepancy was found on your end. No thorough explanation, no effort to investigate further, and certainly no attempt to address or rectify the situation.
This raises serious concerns about Chumbas transparency, accountability, and overall business practices.

If an issue of this magnitude can be dismissed so easily, how can players trust that their funds and gameplay are handled fairly?
Its appalling that instead of taking this matter seriously, you chose to act as if nothing happened. This lack of responsibility not only undermines customer trust but also reflects poorly on your brands integrity.
To others considering Chumba Casino:
Beware. This platform has demonstrated a blatant disregard for its users and their concerns.

When an issue arises, dont expect support or fairnessjust excuses and silence.
I will be sharing my experience publicly to warn others of Chumbas corrupt and greedy practices. Players deserve transparency and accountability, and Chumba has failed miserably in both respects.
Sincerely,
A Disappointed Customer
View full review

User's recommendation: Beware

1 comment
Guest

My goodness! What is going on at Chumba????

When I first started playing with them years ago, I won more frequently and never had a problem cashing out...until this year. I have been doing some research and recently, they had to pay out $11.75 million to end a class action lawsuit for violating Kentucky gambling laws earlier last year.

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Summary

Chumba Casino is a social sweepstakes game. It was launched in 2002. The game simulates the casino experience. Visitors can play slot machines and casino games including After Night Falls, At The Copa, Slots Angels plus gold play Santa’s Surprise, Greedy Goblins, and Sakura Blossoms. Available table games are Jacks or Better, Baccarat, Keno, and Blackjack. Chumba Casino uses a Casino certified random number generator. There are free daily Facebook competitions as well as Monthly Newsletter trivia competitions. Players can win real money. Available payment options are Visa, MasterCard, American Express, and Discover. It is possible to use PayPal. Only US residents can withdraw cash.

Chumba Casino reviews and complaints

Chumba Casino is ranked 142 out of 985 in Gambling and Lotto category

Area Served

USA, Worldwide, Other, Australia

Payment Methods

PayPalVISAMasterCard

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