Contact Chumba Casino Customer Service
How to Reach a Person at Chumba Casino
Verified Contact Information
Toll-Free Number:
-
1-833-623-0148Chumba Prepaid Mastercard
Customer Service:
selfexclude@chumbacasino.com
Self-Exclusion and Account Closure Options
Legal:
arbitrationoptout@chumbacasino.com
Opt-out of Agreement to Arbitrate
dataprivacy@vgw.co
Privacy Inquiries
Chumba Casino Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Chumba Casino Phone Number
1 (833) 623-0148
Average Hold Time
00:01:42
Average Calls duration
2 minutes
Most Popular Chumba Casino Email Address
selfexclude@chumbacasino.com
Chumba Casino Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
Chumba Casino Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Chumba Casino Phone Number | 1 (833) 623-0148 |
| Average Hold Time | 00:01:42 |
| Average Calls duration | 2 minutes |
| Most Popular Chumba Casino Email Address | selfexclude@chumbacasino.com |
| Chumba Casino Live Agent Availability | 14% of callers successfully reach a real person |
| Issue Resolution Rate | Low (3% reported full resolution) |
| Chumba Casino Customer Service Rating | 4.7 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 64% phone, 36% email |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Chumba Casino | First and last name, email or address or zip code |
Contact Information
Chumba Casino Website:
Chumba Casino Help Center:
Corporate Office Address:
VGW Malta Limited
Trident Park, Notabile Gardens, No. 6, Level 3, Central Business District, Mdina Rd., Zone 2
Birkirkara,
Malta
CBD2010
Malta
Summary of Chumba Casino Customer Service Calls
20.3K
TOTAL
CALLS
CALLS
02:10
AVG CALL
DURATION
DURATION
3%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chumba Casino?
Account Question:
- “Unlock my account so I can play”
- “Unlock my account”
- “Account has been disadvantaged”
Request for Information Question:
- “Verification issues”
- “I have been trying to get my problem, taken care of for years through the support portal and I can’t get it resolved”
- “About my online account”
Payments and Charges Question:
- “Payment”
- “Unauthorized transactions”
- “Fraudulent activity”
Product/ Service Question:
- “Withdrawal information”
- “Lost connection during game feature”
- “Cant purchase coins”
Activation/ Cancellation Question:
- “I want to reactivate my account”
- “To get activated again”
- “I want to activate my account”
Shipping and Delivery Question:
- “Haven't received my redemption”
- “Not received redemption money yet”
- “Cash redemption not received”
Cards Question:
- “Money left my card without my authorization”
- “Somebody used my card for this app fraud”
- “Your casinos, you know, took my d*** money off of my card. 2050 cents and then has me verify the account. Then, has the nerve to tell me? I can't play my sweepstakes, coin. I want a full refund and then you can delete this account and you need to get”
Return/ Replace Question:
- “Change my email on account”
- “Change bank account”
- “Put correct information on my account”
Refund Question:
- “Refund egift card”
- “Refund”
- “I need a refund on my debit card”
Staff Question:
- “Customer service”
- “I spend a lot of money with you guys and for you to treat me like this is unacceptable customer service just hung up on me I bought the promotional deal for $13 and I'm supposed to get 15 well I did not receive the $15”
- “Service deactivated”
Website/ Application Question:
- “To see if i can use cash app for redemptions”
- “The site wont let me play because its saying that i live in [GEOGRAPHIC_DATA] but i live in [GEOGRAPHIC_DATA]”
- “Want my app reopen again”
Employment Question:
- “1099 form”
- “W2g”
- “W2 G Tax forms for winnings”
Other Question:
- “SC”
- “Redemption issue”
- “Redemption”
Compare Chumba Casino Customer Service To
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Chumba Casino