Chester J Fdx

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Verified Reviewer

Bank verification

I been waiting for months for you all the verify my bank mean while I have spent thousands in the game as well as won thousands and can't redeem this is not good I feel as if it a scam and o ly want to take money from me. I need to be compensated for you all lack of service on you all part.
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Loss:
$4000
Pros:
  • I won
Cons:
  • Can not redeem my winnings

Preferred solution: Apology and compensation

George S Bkd

Can't login to my account

Can't login to my account need to update phone number on account so I can login it won't send me a new login code number please I need to speak to someone there so I can resolve this issue and I can get back to playing games an get paid from them thank you George
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Preferred solution: Help finding out why I can't login to my account

Patricia E Frb

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Verified Reviewer

Close my account due to fraud and refund my money

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Someone has used my account that I used once . I want to close my account. I want the charges that incurred to be returned.
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Loss:
$125
Cons:
  • Scamming

Preferred solution: Full refund

User's recommendation: Don't go online with chumba

Silvia G Gub

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Verified Reviewer

No me. Pago el. Juego no lo sumo gane y no se acreidto

Gane yo en el juego y no me lo acreditaron porq yo gane en el juego es un robo lo q me acaban de hacer
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Loss:
$2000
Pros:
  • What

Preferred solution: Do you payme the machine ripped 2000

User's recommendation: Nop

Anonymous
map-marker Ohatchee, Alabama

Bad expreince redeeming prize / long process

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I have been talking to customer support since Dec 21. They were having issues with my cash app card. I ask their customer support before I started play do they except Cash app he said yes. I have been play since April i was loosing for months. I finally won for the first time $300.57 couldn't redeem on cash app after I was lied to. Furthermore, I finally win $300.57 I haven't got that on a gift card as of today that suppose to be emailed in minutes. I wish i have known what I know now i wouldn't have played.
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User's recommendation: Dont play keep scrolling. Take too long for redeeing prize

Marilin S Umt

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Verified Reviewer

They trying to say I have to many accounts and I just have one account with chumba and they deactivated my account and did not give me my redemption

Chumba Casino - They trying to say I have to many accounts and I just have one account with...
Updated by user Sep 30, 2023

No there never try to contact me to resolve this cause they are some scam people so who ever made it needs to shut chumba casino down

Original review Sep 23, 2023
They just need to call me and get in contact with me asap because they keep making up lies about my account and they don't want me to get my redemption
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Loss:
$200

Preferred solution: Full refund

User's recommendation: Not to lay if they gonna try anything to keep ur winnings and keep lying and giving me the run around and don't want to contact me about the situation

Anonymous
map-marker Ohatchee, Alabama

Have not recieve my pay out.Redeeming

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Have been waiting for days. Left email messages no responds.. I have been playing for a while and the first time I win I recieved nothing . Redeem was approve.. My issue have not been resolved. My account have been verified for months. Chumba now clams theres an issue with my cash prize being deposited . Well theres no issues with money coming out of my account to play your games, Now it an issue with my deposit after my account was verfied for deposit. I will not play chumba again until i get my cash prize.. is chumba A scam? .
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User's recommendation: Dont play

Natheniel E Wze

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Verified Reviewer
| map-marker Superior, Wisconsin

Withdraw

My name is Nathaniel easterling I've been trying to withdraw my money but they won't message me back I'm from the USA so I can't call them I've been trying to withdraw my jackpot money from an account for some time now and the two times I tried to withdraw at the account that I had didn't take Bitcoin and now they're just refusing to answer my phone calls I don't know what to do
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User's recommendation: Make it so USA can call u if u can gamble from here

Earnest C Ude

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Verified Reviewer

Need to speak to customer service

Chumba Casino - Need to speak to customer service
I love this casino app but I have not had withdraw my money from this app because of verification issues. I sent my I.D . Photos front and back the thing is my bank statement has my address from my old house so I'm not sure if that would work for verification. Pleas let me know.
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Pros:
  • Winning money is great
Cons:
  • Losing lol

Preferred solution: Withdrawal of funds

Christopher Y Uyc

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Verified Reviewer

Get my money

I've been trying for several weeks to get my money and they've emailed me and they said that my email isn't registered or whatever so I don't know if it's a bunch of b*****
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Preferred solution: Deliver product or service ordered

Nury V

I have not received my payment for earned for writing is been 9 months

Nine weeks ago I started writing envelopes with a 4 x 6 index card. Its called earned for writing. I started at the end of November and now its January 17th and I still havent heard from them. I invested a lot of money, and I havent received anything yet. Theyre not even answering my emails. Please respond.
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Loss:
$1400

Preferred solution: I would like to get my payment for all the weeks that I worked for.

Anonymous
map-marker Appleton, Wisconsin

I can’t get my winnings

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I keep giving them the information they need and they keep requesting it. I shouldnt have to provide it 4x
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Brandy B Xlp

Blocked account

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I guess I had a account and didnt realize I did and tried to make another and not Im blocked how do I get my stuff unblocked I would highly appreciate it if you can unblock me
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Preferred solution: I just want my account unblocked

Damitria B

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Verified Reviewer

Update my account need to redeem my winnings

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No one ever gets back in touch with me this has been going on for at least 2 weeks r more I have tried repeatedly and not one response I HV even uploaded the documents I needed plz help me!!
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Pros:
  • Great games
Cons:
  • Not very good with customer service

Preferred solution: Redeem my winnings please

User's recommendation: Keep inboxing customer service

Branko F

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Verified Reviewer

Money

Chumba Casino - Money
My money was it giving to me you don't verify my back account so I can not collect.. so 111000****00100000****
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Preferred solution: Apology

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